Help Center

What should I do if I experience internet connection issues?

If you experience connection issues, first check your modem and router. Ensure all cables are securely connected and restart the devices. If the problem persists, visit our troubleshooting page or contact customer support for assistance.

How do I set up my cable TV service?

To set up your cable TV, connect the provided cable box to your TV using HDMI or coaxial cables. Follow the on-screen instructions to complete the setup. For detailed guidance, refer to the installation manual included with your equipment.

What subscription plans do you offer?

We offer a variety of subscription plans for internet and cable TV services, including basic, standard, and premium options. Each plan comes with different speeds and channels. You can compare plans on our pricing page for more details.

How can I view or pay my bill?

You can view and pay your bill through our online portal. Simply log in to your account and navigate to the billing section. For assistance with payment options, please contact our billing support team.

What is the process for returning equipment?

To return equipment, please visit our nearest store or schedule a pickup through our website. Ensure that all equipment is packed securely and include any accessories that were provided. Check our return policy for any potential fees.

How can I check for service outages in my area?

You can check for service outages by visiting our service status page. Enter your address to see if there are any reported outages or maintenance in your area. We will also notify you via email or SMS if there is a planned outage.

How do I set up my cable TV service?

To set up your cable TV, connect the provided cable box to your TV using HDMI or coaxial cables. Follow the on-screen instructions to complete the setup. If you encounter issues, refer to the installation manual included with your equipment or contact our support team.

Where can I find the channel guide?

You can find the channel guide on our website under the 'Channel Listings' section. Additionally, you can access it directly through your cable box by pressing the "Guide" button on your remote control.

What should I do if I have picture or sound issues?

If you experience picture or sound issues, first check all cable connections. Ensure that your TV is set to the correct input source. If problems persist, restart your cable box by unplugging it for 30 seconds and then plugging it back in. For further assistance, contact our technical support team.

How do I order Pay-Per-View events?

To order Pay-Per-View events, navigate to the Pay-Per-View section on your cable box. Select the event you wish to watch and follow the on-screen instructions to complete your order. You can also order events through our online portal.

How can I cancel my cable TV service?

To cancel your cable TV service, please contact our customer support team. They will guide you through the cancellation process and inform you of any potential fees or equipment return procedures.

What should I do if my cable box is not working?

If your cable box is not working, try restarting it by unplugging it from the power source for 30 seconds. Ensure all connections are secure. If the issue persists, contact our technical support team for further troubleshooting.

How do I set up my broadband service?

To set up your broadband service, connect the modem/router to your wall socket using the provided cables. Power on the device and wait for the lights to stabilize. Follow the instructions in the setup guide for your specific model to complete the configuration.

How can I check my internet speed?

You can check your internet speed by visiting our website and using the speed test tool. Alternatively, you can use third-party speed test services such as Ookla's Speedtest to assess your connection speed.

What should I do if I can't connect to the internet?

If you're unable to connect to the internet, first restart your modem and router. Ensure that all cables are securely connected. If the issue persists, try connecting another device to see if the problem is with your original device. If none of these steps work, contact our support team for further assistance.

Is there a data usage limit for my broadband plan?

Yes, some broadband plans come with data usage limits. You can check your plan details in your account on our website or contact customer service to find out about your specific limits and any applicable overage fees.

How can I change my broadband plan?

To change your broadband plan, log into your account on our website and navigate to the 'Manage Plan' section. From there, you can select a new plan that fits your needs. Alternatively, you can contact our customer support team for assistance.

How do I configure my router settings?

To configure your router settings, enter the router's IP address into your web browser. Log in with the admin credentials provided in your user manual. From there, you can adjust settings such as Wi-Fi name, password, and security options. For detailed instructions, refer to your router's manual or our online support resources.

How do I reset my account password?

To reset your password, click on the "Forgot Password?" link on the login page. Enter your registered email address, and you will receive a password reset link in your inbox. Follow the instructions in the email to set a new password.

How can I update my account information?

You can update your account information by logging into your account on our website. Navigate to the 'Account Settings' section, where you can edit your personal details, billing information, and communication preferences.

What should I do if my account is locked?

If your account is locked due to multiple unsuccessful login attempts, you can unlock it by clicking on the "Unlock Account" link on the login page. Alternatively, contact our customer support team for assistance in regaining access.

How do I delete my account?

To delete your account, please contact our customer support team. They will guide you through the process and confirm the deletion of your account and any associated data.

How can I view my billing history?

You can view your billing history by logging into your account and navigating to the 'Billing' section. Here, you will find details of your past invoices, payments, and any outstanding charges.

How do I verify my account?

To verify your account, check your email for a verification message after registration. Click the link provided in the email to confirm your account. If you didn't receive the email, please check your spam folder or request a new verification email from the login page.

What should I do if I don’t understand my bill?

If you don’t understand your bill, you can refer to the 'Bill Breakdown' section in your account for a detailed explanation of charges. If you still have questions, please contact our billing support team for clarification.

What payment methods do you accept?

We accept a variety of payment methods including credit/debit cards, direct bank transfers, and digital wallets. You can select your preferred payment option during the checkout process in your account.

What is your billing cycle?

Our standard billing cycle is monthly. You will receive your invoice at the beginning of each month for the services rendered in the previous month. You can view your billing cycle dates in your account settings.

Are there any late fees for overdue payments?

Yes, we apply a late fee to any payments not received by the due date. The fee will be detailed in your invoice. We encourage you to set up reminders or automatic payments to avoid late charges.

How do I dispute a charge on my bill?

If you believe there is an error on your bill, please contact our billing support team within 30 days of receiving the bill. Provide them with your account details and the specifics of the dispute for prompt resolution.

How can I update my billing information?

To update your billing information, log into your account and navigate to the 'Billing' section. Here, you can edit your credit card details, billing address, and preferred payment method.

Is your service available in my area?

You can check service availability by entering your address on our website's service availability page. If we don’t currently serve your area, we can notify you when service becomes available.

Where can I find your service coverage map?

Our service coverage map is available on our website under the 'Coverage Map' section. This interactive map allows you to see the areas we serve for both Internet and Cable TV services.

What types of services do you offer in my area?

We offer a variety of services including high-speed Internet, cable TV, and bundled packages. Availability may vary by location, so please check our service availability page for specific options in your area.

Are there plans to expand your service coverage?

Yes, we are constantly working to expand our service coverage. You can stay updated on our expansion plans by visiting the 'News' section of our website or signing up for our newsletter.

What should I do if I experience service interruptions?

If you experience service interruptions, please check our website for any outage notifications. You can also contact our customer support team for assistance in resolving the issue.

How can I find out if you plan to service my area in the future?

To find out about potential future service in your area, you can contact our customer service team. They can provide information on upcoming plans and help you stay informed.