Job Overview:

We are looking for a dedicated and customer-focused Support Agent to join our team. As a Support Agent, you will assist our customers with troubleshooting, billing inquiries, and service-related issues. You will be a vital part of our support team, ensuring customer satisfaction and prompt resolution of concerns.

Job Responsibilities:

As a Support Agent, your responsibilities will include:

• Providing support for Internet, Cable TV, and Broadband services via phone, email, and chat.
• Assisting customers with troubleshooting connectivity and device issues.
• Handling billing inquiries, payment assistance, and account information updates.
• Escalating complex issues to higher-level support when needed.
• Delivering exceptional customer service with a focus on building long-term customer satisfaction.

Qualifications & Skills:

To excel in this role, you'll need:

• Experience in customer service or technical support, preferably in telecommunications or IT.
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work efficiently under pressure and handle difficult situations with patience.
• Knowledge of Internet and Cable TV services is a plus.